FAQs

Online Banking: Frequently Asked Questions

How Do I Log On?

All that you require for logging into internet banking is an internet connection, your user ID, and your password. If you forget your user ID or password, you can contact your banking provider and they will help you replace them.

What Can I do With Internet Banking?

Depending on the bank and account you choose, you will likely be able to perform most regular banking tasks online. These include paying bills, checking your records, making transfers, and even applying for new accounts and credit.

All of these tasks can be performed from the comfort of your own home, 24 hours a day, 365 days a year. Unlike the bank - internet banking have set hours, you are free to create your own schedule.

What Security Steps Protect Me?

Internet banks employ some of the strongest anti-hacking tools ever developed. Although every bank is different, here are some of the strategies that you are likely to encounter:

• Memorable Information: In addition to your user ID and password, your banking site may ask that you answer one or two pre-selected questions from your registration form. These questions can vary from your mother's maiden name to the name of your favourite teacher in high school.
• Password Protection: Most online banks provide stringent guidelines in terms of the passwords that they will accept. These guidelines vary, but you are likely to be asked to choose a password of a minimum length and one that includes both numbers and letters.

How Do I End My Banking Session?

Every time that you finish banking, it is important that you click "Log Off". This ensures that your connection to your account is severed and inaccessible to anyone else.

What if I Make an Error?

It is important that you make selections carefully and thoughtfully. Most online banking sites have a built-in double check, which confirms that you really want to undertake the action you have selected.

If you do make an error, simply contact the bank directly and they will provide you with instructions on how the mistake can be reversed.

What Should I do if I Suspect Someone Else Has Accessed My Account?

If you have any reason to suspect that your account's security has been compromised you need to take immediate action. First, change your username and password immediately to prevent further damage. Then contact your bank as soon as possible and alert them to the situation.